Return & Refund Policy
We want you to be 100% satisfied with your 4:12 youth purchase. Items in new condition (unworn/unwashed) can be returned or exchanged within 30 days of delivery. Please note that original shipping charges are non-refundable. If we made a mistake or the item arrived defective, please email us at email@example.com and we’ll make things right.
To return or exchange an item please follow the steps below:
- Mail your return to:
Lot #40 Buen intento, Princes town, San Fernando, Trinidad
Mail returns are not applicable to orders within Trinidad & Tobago
Include a note with your intention (return or exchange noting the new size or item desired. (We cannot guarantee all items and sizes will be in stock for exchanges.)
- Customers are responsible for return shipping, once we receive the product we can process your refund.
- Once your return is received, your new item(s) will be shipped out at no additional cost or we will issue your refund.
For additional questions email firstname.lastname@example.org please be sure to include your order # in the email.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.